Return Policy

We understand that there may be situations where you need to return a purchased item. Please review our return policy carefully before making a purchase:

• Returns for Wholesale Accounts: All returns for wholesale accounts must be processed through the purchasing company. We work directly with the dealer to manage any return requests. Please note, we do not accept returns from customers who did not purchase items directly from us. Dealers are responsible for assisting their customers with any return-related inquiries.

• Return Policy for Used or Opened Machines
  We do not accept returns on machines that have been used or opened due to buyer's remorse. Please ensure you are completely satisfied with your purchase before opening or using the machine.

  Shipping Responsibility
  If a return is authorized, the customer is responsible for all shipping expenses associated with the return.

  Restocking Fee
  A restocking fee of 30% to 50% may be applied based on the condition of the returned item. This fee covers the costs related to inspection, restocking, and processing.

  Limited Warranty
  All machines are covered by a limited warranty on parts and labor. For details on warranty coverage and limitations, please refer to the warranty documentation provided with your machine.

If you have any questions or concerns about our return policy, please contact our customer service team for assistance.

Thank you for choosing European Gift & Houseware. We appreciate your business.

Note: This policy does not apply to commercial espresso machines and commercial grinders, for which all sales are final.