Return Policy

We understand that there may be situations where you need to return a purchased item. Please review the following policy carefully before making your purchase.

Wholesale Accounts

All returns for wholesale accounts must be processed through the original purchasing dealer or distributor. We work directly with our authorized dealers to manage return requests.

We cannot accept returns or issue refunds directly to end users who did not purchase the product from European Gift & Houseware. If you purchased your machine through one of our authorized dealers, please contact them directly for assistance.

Returns for Used or Opened Machines

We do not accept returns of machines that have been opened, installed, or used due to buyer's remorse, change of mind, or ordering the wrong item.

Please ensure you have selected the correct machine before opening or using the product.

Buyer's Remorse – Unopened Machines

Returns due to buyer's remorse may be considered only for brand-new, unopened machines and must receive prior authorization from European Gift & Houseware.

Upon receipt, the returned merchandise will undergo a thorough inspection to verify that it is in brand-new, unused, and resalable condition, with the original factory packaging intact and all accessories, manuals, and packaging materials included.

If the machine passes inspection, a credit will be issued less the following deductions:

• Original outbound shipping charges (if applicable)
• Return shipping charges
• Credit card processing fees and any other transaction fees incurred
• Applicable restocking fee (30%–50%), based on the condition of the returned merchandise

Machines that show signs of being opened, used, damaged, altered, or that are missing packaging or accessories may be refused or subject to additional deductions.

Return Authorization

All returns require prior authorization from European Gift & Houseware. Unauthorized returns will be refused.

Shipping Charges

If a return is authorized, the customer is responsible for all shipping expenses associated with the return.

Original shipping charges are non-refundable.

Restocking Fee

Authorized returns may be subject to a 30% to 50% restocking fee, depending on the condition of the returned merchandise and the completeness of the packaging.

Products that cannot be resold as new may be subject to the maximum restocking fee or may not qualify for a refund.

Limited Warranty

All eligible machines are covered by the manufacturer's limited warranty on parts and labor. Warranty coverage applies only to manufacturing defects and does not cover misuse, abuse, improper installation, neglect, normal wear and tear, or damage occurring after delivery.

Please refer to the warranty documentation included with your machine for complete warranty terms and conditions.

Commercial Equipment

All sales of commercial espresso machines and commercial grinders are final.

Commercial equipment is built to order or specially ordered for each customer. As such, these products are not eligible for cancellation, return, exchange, or refund once an order has been placed.

Questions

If you have any questions regarding our return policy before placing your order, please contact our Customer Service team. We will be happy to assist you.

Thank you for choosing European Gift & Houseware. We sincerely appreciate your business.