Terms & Conditions

ACCOUNT REQUIREMENTS & PAYMENT TERMS

  • All customers must provide a valid State Tax Resale Certificate.

  • Customers are responsible for freight charges from our Fort Lauderdale, FL warehouse.

  • All accounts must complete the Business Information Form below. Upon receipt and approval, we will email an access code allowing access to current pricing.

Payment Terms (Internet Accounts)

  • Prepayment only via credit card or ACH/wire transfer.

  • We accept Visa, Mastercard, and American Express for orders under $1,500.00.

  • Orders over $1,500.00 must be paid by wire transfer or bank draft.

RETURNS, CLAIMS, CREDITS & RESTOCKING

  • NO CASH OR CARD REFUNDS WILL BE ISSUED.
    All approved returns will be issued as a CREDIT TO ACCOUNT ONLY.

  • ALL COMMERCIAL MACHINES AND COMMERCIAL GRINDERS ARE FINAL SALE.
    NO RETURNS, NO EXCEPTIONS.

  • A restocking fee of up to 50% will be assessed on all products returned incomplete, damaged, or improperly packaged.

  • Used machines purchased by wholesale customers will NOT be accepted for return.

  • Unsold goods one (1) year from the date of purchase, as well as discontinued items, are non-refundable and non-returnable.

  • All claims for damage, defective merchandise, shortages, or errors must be reported within 3 days of receipt.

  • A $15.00 per carton fee will be charged for undeliverable or refused shipments.

  • Credits, if issued, may be applied only to future purchases and are non-transferable.

DROP-SHIP PROGRAM (INTERNET ACCOUNTS)

European Gift & Houseware (EG&H) offers a comprehensive drop-ship program, including commercial machines. Drop-ship fees apply in addition to shipping costs:

  • Europiccola – $7.50

  • Professional – $7.50

  • Esperto Line – $10.00

  • Grinders – $7.50

  • Mini-Cellini – $15.00

Customers using their own FedEx or UPS accounts are still subject to a $7.50 per-item drop-ship fee.

  • Next Day, 2nd Day, and 3rd Day shipping are available upon request.

  • Shipments to Puerto Rico, Alaska, and Hawaii will be quoted at time of order due to increased shipping costs.

  • For Semi-Professional and Commercial machines, please call for arrangements.

IMAGES & INTELLECTUAL PROPERTY

All images appearing on our website are the sole property of European Gift & Houseware.
Upon acceptance of these Terms & Conditions, authorized retailers may use our images solely for the purpose of reselling our products.

EG&H reserves the right to refuse service or terminate any account deemed detrimental to our brand image or products.

RESTRICTED SALES CHANNELS

Sales of any La Pavoni products on WALMART.COM, EBAY, or similar auction-type platforms are strictly prohibited.
EG&H will not honor warranty repairs resulting from sales through these channels.

MAP (MINIMUM ADVERTISED PRICE) POLICY

  • All internet retailers must advertise at MAP pricing only.

  • To sell below MAP, retailers must display “CALL FOR PRICE” instead of an advertised price.

  • MAP violations will not be tolerated:

    • First violation: written notice

    • Second violation: immediate account termination

BRAND INTEGRITY

As the exclusive United States importer of La Pavoni lever home machines, EG&H is committed to protecting the integrity and reputation of the brand and relies on the cooperation of its authorized partners to do so.