FAQ
Frequently Asked Questions
Welcome to European Gift & Houseware! Below are answers to some of the most common questions our customers have. If you need further assistance, please don't hesitate to contact us.
📦 Shipping & Delivery
Q: What shipping options are available?
We offer Regular Ground Shipping, as well as expedited options like Next Day, 2nd Day, and 3rd Day services. For expedited shipping rates, please contact us directly.
Q: Is there a drop-ship fee?
Yes, a $6 drop-ship fee applies to Regular Ground Shipping. Additional product-specific fees include:
- Europiccola: $7.50
- Professional: $7.50
- Esperto Line: $10.00
- Mini-Cellini: $15.00
- Grinders: $7.50
Q: Do you ship to Puerto Rico, Alaska, or Hawaii?
Yes, we do. However, shipping rates to these locations will be quoted upon receipt of the order.
Q: Is insurance required for shipments?
Yes. All shipments invoiced over $100.00 must include proper insurance to cover their value. If you choose not to include insurance, you must provide a signed letter on your company letterhead stating that you hold European Gift & Houseware harmless for any missing or damaged packages.
🔄 Returns & Exchanges
Q: What is your return policy?
Returns are accepted under certain conditions.
For wholesale accounts, all returns must be processed through the purchasing company.
We do not accept returns on machines that have been used or opened due to buyer's remorse.
Customers are responsible for all shipping expenses associated with authorized returns.
A restocking fee of 30% to 50% may be applied based on the condition of the returned item.
Q: Are returns accepted for commercial machines?
No. All sales of commercial espresso machines and commercial grinders are final.
🛠 Warranty & Repairs
Q: Do your machines come with a warranty?
Yes. All machines are covered by a limited warranty on parts and labor. For detailed information, please refer to the warranty documentation provided with your machine.
Q: How can I register my product for warranty?
You can register your product by visiting our Warranty and Registration page.
🛒 Ordering & Payments
Q: What payment methods do you accept?
Retail Sale: We accept Visa, MasterCard, American Express, & PayPal.
Wholesale: We accept pre-payment via charge card or ACH/wire transfer. We accept Visa, Mastercard, and American Express for amounts under $1,500. Orders totaling over $1,500 must be paid by wire transfer or bank draft.
Q: Are there any additional fees I should be aware of?
Yes. Due to recent changes in tariff regulations, there is a 10% fee added to all orders.
🧾 Wholesale & Dealer Information
Q: How can I become a dealer?
To become a dealer, please fill out our Wholesale Application. Upon receipt, we will email you an access code allowing you to view current prices.
Q: What are the terms for wholesale accounts?
Wholesale customers must supply a State Tax Resale number. Customers pay freight charges from our Fort Lauderdale, FL warehouse. A restocking fee of up to 50% will be assessed on all products returned incomplete or damaged due to improper packaging.
📍 Contact Us
Office Location:
European Gift & Houseware
1500 W. Cypress Creek Rd.
Unit 508
Ft. Lauderdale, FL 33309
Phone: (800) 927-0277
Sales Email: sales@europeangift.com
Parts & Service Email: service@europeangift.com
Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday – Sunday: Closed