FAQ
Frequently Asked Questions
Welcome to European Gift & Houseware! Below you’ll find answers to some of our most commonly asked questions. If you need further assistance, please don’t hesitate to contact us.
📦 Shipping & Delivery
Q: What shipping options are available?
We offer Regular Ground Shipping, along with expedited services including Next Day, 2nd Day, and 3rd Day delivery. For rates on expedited shipping, please contact us directly.
Q: Is there a drop-ship fee?
Yes, a drop-ship fee applies to Regular Ground Shipping. Fees vary by product:
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Europiccola: $7.50
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Professional: $7.50
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Esperto Line: $10.00
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Mini-Cellini: $15.00
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Grinders: $7.50
Q: Do you ship to Puerto Rico, Alaska, or Hawaii?
Yes, we ship to all three locations. Shipping rates will be provided once your order is received.
Q: Is insurance required for shipments?
Yes. Shipments valued over $100 must include insurance. If insurance is declined, a signed letter on company letterhead must be provided releasing European Gift & Houseware from liability for any lost or damaged packages.
🔄 Returns & Exchanges
Q: What is your return policy?
Returns are accepted under specific conditions:
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Wholesale returns must be processed through the original purchasing company.
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Used or opened machines cannot be returned due to buyer's remorse.
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Customers are responsible for all return shipping costs.
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A restocking fee between 30% and 50% may apply, depending on item condition.
Q: Are returns accepted for commercial machines?
NO.. All sales of commercial espresso machines and grinders are final.
🛠 Warranty & Repairs
Q: Do your machines come with a warranty?
Yes. All machines include a limited warranty covering parts and labor. Please refer to the warranty information included with your machine for details.
Q: How do I register my product for warranty coverage?
You can register your product by visiting our Warranty and Registration page.
🛒 Ordering & Payments
Q: What payment methods do you accept?
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Retail Customers: Visa, MasterCard, American Express, and PayPal.
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Wholesale Customers: Pre-payment by charge card or ACH/wire transfer.
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Credit card payments (Visa, MasterCard, AmEx) are accepted for orders under $1,500.
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Orders over $1,500 must be paid via wire transfer or bank draft.
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Q: Are there additional fees I should be aware of?
Yes. A 10% tariff surcharge applies to all orders due to recent changes in tariff regulations.
🧾 Wholesale & Dealer Information
Q: How can I become a dealer?
Complete our Wholesale Application. Once approved, we’ll send you an invitation to our Wholesale site to view dealer pricing.
Q: What are the terms for wholesale accounts?
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A valid State Tax Resale Number is required.
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Customers are responsible for freight charges from our Fort Lauderdale, FL warehouse.
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A restocking fee of up to 50% may apply for items returned incomplete or damaged due to improper packaging.
📍 Contact Us
Office Location:
European Gift & Houseware
1500 W. Cypress Creek Rd.
Unit 508
Ft. Lauderdale, FL 33309
Phone: (800) 927-0277
Sales Email: sales@europeangift.com
Parts & Service Email: service@europeangift.com
Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday – Sunday: Closed